Frequently asked questions
🔹 ORDERING
How do I place a custom order?
How do I place a custom order?
To place a custom order, simply choose a product and click “Start Custom Order.”
You will be guided to provide your reference photos and requirements.
Do I need to create an account to order?
Do I need to create an account to order?
No. You can place an order as a guest without creating an account.
Can I order from outside Vietnam?
Can I order from outside Vietnam?
We ship worldwide and work with customers from the US, Europe, Asia, and other regions.
🔹 CUSTOMIZATION
What kind of photos should I upload?
What kind of photos should I upload?
Clear photos taken from the front and sides work best.
Good lighting and natural facial expressions help our artists achieve better likeness.
Can I customize pose, outfit, or accessories?
Can I customize pose, outfit, or accessories?
Yes. You can include your customization requests when placing your order.
Our team will review and apply them where possible.
How accurate will my figurine look?
How accurate will my figurine look?
Our figurines are handcrafted to capture facial features, expressions, and overall likeness.
Each piece is made individually, not mass-produced.
🔹 PRODUCTION & SHIPPING
How long does production take?
How long does production take?
Production time varies by product type, but most custom figurines take approximately 1–2 weeks to complete.
Do you ship internationally?
Do you ship internationally?
Yes. We offer worldwide shipping. Delivery times depend on your location and shipping method.
Will my figurine be safely packaged?
Will my figurine be safely packaged?
Yes. Each figurine is carefully packaged to minimize the risk of damage during shipping.
🔹 RETURNS & SUPPORT
Can I return or exchange my order?
Can I return or exchange my order?
All FUNFACE products are made-to-order. We do not accept returns.
However, we offer replacement if the product arrives damaged or does not match the order description.
What if my figurine arrives damaged?
What if my figurine arrives damaged?
Please contact us as soon as possible with photos of the damage.
Our support team will assist you with a replacement solution.
How can I contact FUNFACE?
How can I contact FUNFACE?
You can reach us via our Contact page or email.
Our team will respond as soon as possible.